Question 1

Does your warranty have a deductible or limit of indemnity?

Accepted Answer

Our warranty neither has a deductible nor a limit of indemnity.

Question 2

If I buy a one-year warranty, can it be extended?

Accepted Answer

Yes, if the mileage and age of the vehicle are not an issue, the warranty can be extended even without a technical inspection.

Question 3

If my vehicle has a valid manufacturer’s warranty and I purchase your warranty, when does it start?

Accepted Answer

Our warranty starts when the manufacturer’s warranty expires. If you have a manufacturer’s warranty with a mileage limit (for example, 3 years / 100,000 km) and it is about to expire due to the vehicle's mileage, please pay attention to the start date of the warranty you are purchasing from us. It is important that there is no out-of-warranty period between the manufacturer’s warranty and our warranty.

Question 4

What should I do if the car manufacturer’s warranty has expired, but I would still like to buy an Extendo Insurance car warranty?

Accepted Answer

If there is a non-warranty period between the manufacturer’s warranty and our warranty, the car must be taken for a technical inspection at one of our partners. If no defects are detected, we can issue the warranty.

Question 5

What happens to the warranty if the ownership of the vehicle changes?

Accepted Answer

At our sole discretion we may permit transfer of the warranty to a new owner of the vehicle, provided we are notified within 30 days of the vehicle sale. Depending on your warranty product, a transfer fee may apply.

Question 6

What should I do if my vehicle breaks down in Finland?

Accepted Answer

Please contact our customer service on +358 94 245 4789 as soon as possible. If it is a warranty case, the vehicle will be repaired at our expense.

Question 7

What should I do if my vehicle breaks down while abroad?

Accepted Answer

Take the vehicle to the nearest authorised dealership. Ask the dealership to determine the cause of the fault and the cost of fixing it. After that, please contact our customer service on +358 94 245 4789 to arrange the next steps.

Frequently asked questions